DELIVERY
Your order will be delivered via Royal Mail delivery.
UNITED KINGDOM: FREE (5-7 working days )
EUROPEAN UNION:£2.99(5-7 working days )
INTERNATIONAL : £9.9 ( 7-14 working days)
CUSTOMS & IMPORT DUTIES
If there are customs or import duties these charges are not included in your order total and must be paid by the receiver.
RETURN POLICY
●Please contact us within 3 days for any returns.
●Item(s) must be in the original, undamaged condition.
●Ship item(s) back to us within 14 days of delivery.
●We will issue a full refund MINUS the shipping fee.
●Buyers are responsible for the shipping fee to return the item(s) to us.
●Shipping fees are not refundable.
●All custom orders are not returnable and refundable unless they arrive damaged or defective.
●If your item(s) arrives damaged/defective or if you receive the wrong item(s), please contact us immediately and include a photo of the damaged/defective and/or wrong item(s) for faster processing time.
CARE INSTRUCTIONS
All of our jewelry pieces are delicate and need extra care and love. As such, please:
●Take off the jewelry if you plan to get wet such as going to the beach, pool, shower, bath, spa etc.
●Remove the jewelry before going to sleep, exercise or if you plan to do any physically strenuous activities. This is to avoid any unnecessary wear and tear.
● Put on the jewelry last, only after you apply any make-up, skin care products, perfume, hairspray, etc.
●Avoid contact with any harsh chemicals such as household cleaners, acid, alkali, corrosive substances, etc. This includes not using any chemical jewelry cleaners.
●Wipe down your jewelry with a soft, lint-free polishing cloth and store in a sealed bag or box in a cool dry place.
Hours of Operational： Monday - Friday 9:00am to 6:00pm